Terms and Conditions

Terms and Conditions – Villa LunaSole

Welcome to Villa LunaSole! We are delighted to have you as our guest. Please read the following Terms and Conditions carefully before making a reservation or utilizing our services. By making a reservation or staying at our hotel, you agree to comply with and be bound by these terms.

1. Reservations and Check-In:

  • Reservations can be made online, via phone, or in person. A valid credit card is required to secure your reservation.
  • Check-in time is from 15:00. If you arrive earlier, we will do our best to accommodate you based on room availability.
  • Valid identification and a credit card are required upon check-in for incidental charges.

2. Payment:

  • Payment for your stay is due upon check-in. We accept major credit cards.
  • Any additional charges incurred during your stay (e.g., room service, minibar, spa services) will be charged to your credit card on file.

3. Cancellation and No-Show:

  • Cancellation policies vary based on the rate plan chosen during booking. Please refer to your reservation confirmation for specific details.
  • Failure to check in on the scheduled arrival date without prior notice will result in the forfeiture of your reservation and payment.

4. Children and Extra Guests:

  • Children under the age of 12 can stay in the same room as their parents/guardians using existing bedding at no extra charge.
  • Additional guests may be accommodated in certain room types for an additional fee. Please inquire with the hotel for details.

5. Smoking Policy:

  • Villa LunaSole is a smoke-free property. Smoking is strictly prohibited in all indoor areas, including guest rooms. Designated smoking areas are available outside the premises.

6. Pet Policy:

  • Pets are allowed on special requests. Please refer to your reservation confirmation for specific details.

7. Damage and Liability:

  • Guests are responsible for any damage caused to the hotel property, including but not limited to rooms, furnishings, and amenities, during their stay.
  • Villa LunaSole is not liable for any loss, damage, or theft of guest belongings. Use of the hotel facilities is at the guest’s own risk.

8. Privacy and Data Protection:

  • Any personal information provided during the reservation and stay will be treated in accordance with our Privacy Policy.

9. Guest Conduct:

  • Guests are expected to conduct themselves in a respectful and courteous manner, refraining from any disruptive or unlawful behavior that disturbs other guests or the hotel’s operations.
  • The hotel reserves the right to refuse service and accommodation to any guest violating these terms.

10. Changes to Terms and Conditions:

  • Villa LunaSole reserves the right to modify or update these Terms and Conditions without prior notice. The most current version will be available on our official website.

By making a reservation or staying at Villa LunaSole, you acknowledge and agree to these Terms and Conditions. If you have any questions or concerns, please contact our guest services team for assistance.

Last Updated: 28.08.2023